What types of ISO certificates exist?
Types of ISO certificates and what is an ISO certificate?
There are many types of ISO certificates that can be obtained, depending on the field of activity and the type of business.
A company can obtain more than one ISO certificate, depending on its objectives and its strategic approach to excellence and development.
The most common certification is the ISO 9001 standard for quality management.
ISO certification is not limited to industrial companies. Any organization can obtain an ISO certificate for industrial, commercial, service, and agricultural companies, regardless of their activity, size, or geographical location.
The types of ISO certificates can be listed as follows:
QMS Quality Management Standard According to ISO 9001
The most common specification relates to the application of quality standards in all operations and activities to enhance the institution's ability to provide quality services and products, with many large companies requiring the registration of suppliers as a condition of accepting them, and many countries also requiring it for the acceptance of exports to them.
EMS environmental management specification according to ISO 14001
linked to the application of environmental compliance standards within the institution, to ensure that all sources of hazards and pollution are controlled and that the institution does not harm the internal and external environment, and to help the institution analyze environmental aspects and resulting impacts and develop the necessary programs to eliminate sources of hazards.
Food Safety Management Standard FSMS According to ISO 22000
It is linked to the application of food safety standards, HACCP, hazard analysis, and checkpoints, in order to ensure food safety and the absence of pathogens and contaminants and to enhance the institution's ability to provide safe food. It applies to all establishments in the food chain.
OH&S Occupational Health and Safety Administration Standard according to ISO 45001
Relates to the application of occupational health and safety requirements to control hazards in the organization that may threaten the safety of employees, buildings, and their environment, prepare for and respond to emergencies, and how to act in a correct and orderly manner in emergencies.
OH&S Occupational Health and Safety Administration Standard, according to OHSAS 18001
The occupational health and safety compliance standard were published by the British Standards Institute BSI. After the publication of ISO 45001, BSI declared OHSAS 18001 invalid and adopted ISO 45001.
EnMS Energy Management Standard ISO 50001
It covers the implementation of energy management and rationalization requirements, the development of mechanisms and programs that contribute to energy conservation, the measurement of the success of these programs, and the monitoring of their implementation and compliance.
ISMS information security management specification according to ISO 27001
It covers the requirements for security and confidentiality of the information and its safeguarding against loss, damage, or intrusion. It is relevant to all industries that have sensitive data and are concerned about its loss, and want to show their customers that their data is safe and secure.
Quality management specification for industries and medical devices according to ISO 13485 Relates to the application of quality requirements in the manufacture of medical devices and consumables used in the medical field, to ensure compliance with legal requirements and legislation, and that the products and consumables are free from any cause of infection.
Specification for Business Continuity Management BCMS according to ISO 22301
With respect to the implementation of business continuity requirements, prepare the organization to establish, implement and maintain a business continuity system to help it be prepared for and respond to emergencies, and develop recovery plans to quickly overcome crises and disasters.
The standard for Business Risk Management according to ISO 31000
Covers application of management system requirements, identification and analysis of risks, and development of plans and procedures to address those risks.
Specification for the management of educational organizations according to ISO 21001
Covers the application of educational institution and provider management requirements and how the system can be managed holistically to promote quality services and cost-effective management of resources.
ISO 10002
Customer Satisfaction Management Standard Includes the application of customer satisfaction and complaint management requirements and processing from receipt to resolution, as well as the development of appropriate procedures and guidelines to improve customer satisfaction and reduce complaints.
CSR management specifications according to ISO 26000
Involves applying international social responsibility standards to promote global sustainable development by encouraging companies and other institutions to take on social responsibility to improve their impact on their employees, the natural environment, and their communities.
Social responsibility management specification according to SA 8000
It is about applying social responsibility requirements to encourage organizations to develop, maintain and apply socially responsible practices in the workplace.
Specification for quality management in projects according to ISO 10006
It is about applying quality management requirements to projects and how to manage and monitor projects, monitor their results, and manage them optimally.
Specification for the application of ISO 9001
in local administrations “municipalities, secretariats … etc.” in accordance with ISO 18091 It covers the application of the ISO 9001 specification for quality management systems in public services and the development of best practices for its application in those services.
Facility Management Standard ISO 41001
Examines the application of the ISO 41001 specification to facility and facility management systems and how to achieve efficiency and effectiveness in facility management.
Standard for Anti-Corruption and Anti-bribery Management ISO 37001
Relates to the implementation of ISO 37001 to establish anti-corruption and anti-bribery systems and procedures in public and private facilities.
ISO 29990 Management Standard for Education and Training Service Providers
Relates to the implementation of ISO 29990 and the development of a documented system of best practices for education and training providers to achieve quality and effective education and training outcomes
ISO 17025 Laboratory Quality and Efficiency System Specification
Relates to the application of ISO 17025 requirements to establish an effective quality management system for measurement and calibration laboratories to ensure the accuracy of both measurement and calibration results.
The standard for Conformity Assessment for Inspection and Inspection Bodies is ISO 17020
Relates to the application of ISO 17020 requirements for assessing the conformity of inspection and testing bodies seeking international accreditation.
ISO 37301 Compliance Management System Specification
Refers to the application of ISO 37301 to establish a management system for compliance with laws and regulations for organizations and institutions in order to identify possible violations of norms and laws governing operations.
Benefits of obtaining ISO certificates
• More than one million facilities in about 178 countries have obtained one of the ISO certificates and the number is increasing
• For the competitive advantage of the organization: Statistics mention that 73,3% of the organizations that implement ISO systems achieve competitive advantages. This means that she wins more business
• Increased sales/business: Statistics show that 33.4% of companies that implement ISO systems receive more requests from their customers for products/services. This means that it is gaining more business
• Reducing the volume of sales / lost business: Statistics mention that 69.3% of the field studies conducted on companies that do not apply ISO systems indicate that these companies have lost tenders or offer and those tenders/offers of competitors holding one of the ISO certificates have been won. Many of those companies said they didn't know why they were missing out on these opportunities until it was too late for that.
• Easy and economical: Obtaining ISO certificates are no longer expensive and do not require a long time as it was before, and you can rely on a specialized consultant to help provide technical support and help implement easy and facilitating procedures that ensure improving performance and achieving compliance with the requirements of the ISO standard so that obtaining it is easy and facilitator.
• Your competitor will get it soon: If your competitors do not have the ISO certificate, they may get it soon, as 40% of the registered companies have obtained or are on the way to obtaining the ISO certificate, and the more you delay, this will have a negative impact.
• Facilitating work with government agencies and large companies: Many agencies and companies require dealing with companies that have ISO certificates
Assistance in obtaining an ISO certificate
We seek to serve you and assist you and provide the necessary consulting services to implement the standards and requirements to obtain the ISO certificate. Our experts implement all the consulting and training services to qualify and train human resources and build the documented system compatible with the requirements of ISO until obtaining the certificate through the following steps:
1. Helping you to choose the most appropriate standard for your activity, achieving your goals, and explaining the features and procedures for applying each standard
2. Analyze the existing situation and build a business plan for obtaining ISO certification
3. Training and qualification of employees to identify the requirements of ISO
4. Create the documented system and the required documents (procedures - work instructions - operating instructions - forms) to meet the requirements and requirements of ISO specifications
5. Application of the documented system and record-keeping to find physical evidence of the application
6. internal audit
7. Final review of certification
Qualification Service for ISO 9001:2015 Quality Management System Certification
ISO 9001:2015 Quality Management System Consulting
Our consultants are ready to offer our expertise, which extends for more than 15 years, in assisting all types of industrial, commercial, and service companies in all Arab countries to implement ISO 9001:2015 quality management system standards and obtain ISO certification.
Through our work, we will be with you step by step to build an effective quality management system that complies with International standards ISO 9001:2015 and helps you to monitor the planning, delivery, and implementation of services and products and to identify performance indicators and quality standards to be monitored.
Whereas, obtaining the ISO 9001:2015 certificate has become a goal and a requirement for many bodies and authorities around the world, wishing to obtain international recognition for the effectiveness of the quality management system applied to it.
The definition of the quality management system ISO 9001: 2015
The Quality Management System (QMS) is defined in accordance with ISO 9001:2015 as a set of policies, processes, and procedures necessary to plan, implement and deliver (products/services) in order to ensure the facility's ability to meet customer requirements, and the quality management system works to establish the principle of continuous improvement of services and products Introduction The quality management system according to ISO 9001 can be applied to any governmental or private facility regardless of its activity, size or geographical location.
Benefits of applying ISO 9001:2015 and obtaining ISO certification
1. The existence of a documented system to work with a methodology based on the system and not individuals, and therefore no matter how individuals change, the system will continue to operate continuously
2. Assist the organization in achieving effective and orderly management of all its operations and activities
3. Raise the organization's ability to identify the risks surrounding it, understand the context of the organization well, identify interested parties and determine their requirements
4. The application of ISO 9001:2015 leads to improving operations and activities and increasing the facility’s ability to control quality standards throughout the period of providing the product or service, starting with the purchase of equipment and supplies, and ending with delivery and after-sales services.
5. Optimizing the value and output of each process and thus reducing all unnecessary activities that cause a waste of time, money, and effort
6. Improving the company's image in front of customers and increasing their confidence in the company's products and services
7. Raising the firm's competitiveness in front of competitors and keeping ahead of them by one step
8. Reduced wastage, waste, and defective products and services
9. Detecting errors and defects early, and increasing the facility's ability to take the necessary corrective measures at the right time
10. Employees take pride in their work and improve internal and external communication processes.
11. Increasing the company's market share and increasing sales, revenues, and profits
12. Increasing the facility's ability to export abroad and meet the requirements of the legislative authorities in the exporting countries, for example, the Saber platform
Our methodology in implementing the quality management system ISO 9001: 2015
• The first stage: the inaugural meeting and introduction to the project ISO 9001: 2015
The inaugural meeting is considered as the initial preparation for the workers and their introduction to the project, its benefits and steps, and an explanation of the benefits and importance of complying with the requirements of ISO 9001 Obtaining the ISO 9001 certificate and the expected positive results for the company and the employees themselves to break the barriers of fear of change.
• The second stage: GAP Analysis
Using checklists and direct interviews with workers, operations, and management officials, a field visit is conducted to the facility’s headquarters and the places where products and services are provided to study the current work procedures in order to assess the current status of operations and determine their conformity and compatibility with the requirements of ISO 9001:2015 and to identify technical specifications and regulations And the legal and national legislation regulating the work of the organization and knowing the gap between the current situation and the hoped-for situation in accordance with the requirements of ISO 9001.
• The third stage: training and qualification of human resources
Through the implementation of a set of training programs throughout the duration of the project with the aim of spreading awareness and knowledge and providing the project management and nominated personnel with the skills and knowledge necessary to understand the requirements of the ISO 9001 quality management system.
The requirements for preparing the documentation of the quality management system and identifying the basic concepts in those specifications such as the “Deming PDCA course, Organization context, interested parties, risk-based thinking, documented information, corrective actions…. etc.”, in addition to qualifying a group of the organization’s cadres to be internal auditors
• Fourth stage: Documentation
The documents required to establish the quality management system ISO 9001:2015
During that stage and based on the outputs of the gap analysis stage and after reviewing the organization’s work systems, the consultant begins work on creating the required documents, including the quality manual, procedures, and forms. The ISO 9001 system documents include the following procedures, for example, but are not limited to:
1. Quality Manual ISO 9001:2015
2. Conducting control and monitoring of documented information (documents - records)
3. Organization context procedure
4. risk management procedure
5. The goal-setting procedure
6. Change management procedure
7. The planning procedure for delivering a product or service
8. The procedure for providing a product or service
9. Conducting internal and external communications
10. Conduct training and human resources
11. Procurement and external service providers
12. Discrimination and tracing
13. Storage procedure
14. maintenance procedure
15. Monitor and measure procedure
16. Measurement instrument calibration and verification procedure
17. Performing Special Operations
18. Conducting customer property control
19. Controlling non-conforming services
20. Take corrective, preventive, and improvement actions
21. Conducting an internal audit
22. Conducting a management review
23. Any other procedures required for the project in accordance with the requirements of ISO 9001
• The fifth stage: the application of the documented system and record-keeping as evidence of the application
After completing the preparation of the documented system for quality management ISO 9001:2015, the most important stage in the project life cycle begins, which is the application of the updated procedures and the use of all attached forms and keeping those records as evidence of the application, in addition to monitoring the application process to ensure the optimal use of documents and their achievement of the desired goal Including a strong quality management system.
• Sixth Stage: Internal Audit
At that stage, the role of the internal audit is manifested in verifying the previous processes and that they were done well. It also ensures the continuity of the efficiency of the quality system and the commitment of all employees and employees to the roles and tasks assigned to them. The internal audit plan is prepared by the consultant, and an internal audit is implemented on the entire system by the internal audit team. Under the supervision and assistance of the consultant, this stage is preceded by the implementation of the internal auditor qualification course for the ISO 9001:2015 quality management system.
• Seventh stage: Implementation of the Management Review Meeting
The management review meeting is implemented as one of the most important requirements of the international standard ISO 9001 to ensure the support of senior management in the implementation of the quality system and to show its commitment towards it, in addition to reviewing the overall performance of the company and providing the required resources. and follow up on its implementation.
• Eighth stage: ISO 9001 certification by ISO 9001 Certification
Once the consultant acknowledges the project’s readiness to obtain the ISO 9001 certificate, coordination is carried out for the implementation of the external audit by one of the internationally accredited certification bodies known for its experience, efficiency, and good reputation in the field of certification, by carrying out a field review and reviewing all documents and records, and then recommending the granting of the ISO 9001 certificate After ensuring that all requirements stipulated in the ISO 9001:2015 Quality Management System specification are met and achieved
Clauses of ISO 9001:2015 - ISO 9001 Clauses
The requirements of ISO 9001 provide a set of standard elements that will guide you in the implementation and implementation of a Quality Management System (QMS), and all requirements are designed to be applicable to any company in any industry.
Whether production or service, and as such the requirements tell you which elements are mandatory In the quality management system, but not how to implement and achieve those requirements.
The clauses of ISO 9001 “Requirements of ISO 9001:2015” are divided into eight sections (called ISO 9001 clauses), five of which contain mandatory requirements for the quality management system: requirements for the general quality management system (clause No. 4), management responsibility (clause No. 5), Resource Management (Item No. 6), Product Realization (Item No. 7), and Measurement, Analysis, and Improvement (Item No. 8).
All clauses of ISO 9001 for the year 2015 and the elements of these five previous clauses are mandatory with the exception of the product verification clause, which allows the company to exclude and exclude non-applicable parts, and clauses 1 to 3 are considered clauses that do not contain requirements but contain a clause specific to the specification field, and references to understand the Better specification, terms, and definitions.
• Clause 4 Context of the organization
• Clause 5 Leadership
• Clause 6 Planning
• Clause 7 Support
• Item 8 Operation Clause 8 Operation
• Clause 9 Performance evaluation
• Clause 10 Improvement
Guidelines for Effective Quality Management System Application:
1. The full commitment of the senior management and its pledge to provide the necessary resources and capabilities
2. Forming a team of company employees that includes different specialties and is responsible for implementing ISO 9001
3. Determining the responsibilities and powers of the team members and choosing a team leader
4. Hiring a specialized consultant to guide the company in the process of implementing ISO 9001 if necessary
5. Full and accurate understanding of the requirements of the quality management system according to ISO 9001:2015
6. Providing some necessary courses for the work team to raise awareness of the requirements and concepts of the quality management system
7. Building and preparing the quality system procedures, and the procedures are paper-based or through the company’s electronic system
8. Analyze risks, opportunities, and objectives, and develop a quality policy and quality guide
9. Implementation of the documented system and obligating all employees of the company to it
10. Qualifying a group of company employees to be internal auditors, implementing the internal audit on the entire documented system, and implementing the management review committee meeting
11. Calling the donor and conducting an external certification audit
Entities and sectors interested in implementing ISO 9001:2015
1. All companies, institutions, and bodies of various activities and sizes
2. Industrial, commercial, service, and agricultural companies and institutions
3. Educational institutions, universities, institutes, and schools
4. Health institutions, hospitals, medical centers, and blood banks
5. Financial institutions, items, insurance companies, and information security
6. Contracting companies and institutions, construction and infrastructure works
7. Any company, entity, body, or institution that provides services or products
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